TPCO's Property Management business plan is executed using the following strategies: Front Office and Back Office. Front Office involves improving the student living experience by targeted CapX improvements, technology upgrades and innovations and the creation of a vibrant student culture through the use of multiple social events. Back Office focuses on implementing TPCO's Management by Measurement (M by M) platform. The M by M platform involves setting targets for occupancy and NOI, holding team members accountable for results, and using performance based pay to reward goals met.
Although many of the macroeconomic conditions and the budget cuts facing schools are beyond the control of a property manager, the manager can still ensure whether or not the tenant's expectations are being met and exceeded. Current economic factors may limit rent increases at many properties, but occupancy and operating expenses remain very much within the control of the property manager.